Last updated: 1 January 2026

1. General
At Soul Node Sdn Bhd (“Soul Node”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information in compliance with applicable laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

This Privacy Notice explains:
1. What personal information we collect and how we collect it
2. How we use your personal information
3. To whom we may disclose your personal information
4. Your rights and choices regarding your personal information

By providing your personal information to us, you consent to the processing of your personal information in accordance with this Privacy Notice.

2. Definition of Personal Information
“Personal Information” refers to any information that identifies or relates directly or indirectly to an individual, including but not limited to name, contact details, occupation, organisation details, correspondence, transaction records, and any other information necessary for legitimate business purposes.

This Privacy Notice applies only to personal information relating to individuals.

3. What Personal Information We Collect and How We Collect It
We may collect, use, disclose, and store personal information including but not limited to:
• identification and contact information
• organisational and professional details
• information provided through enquiries, forms, emails, or official communications
• information provided during business engagements, partnerships, or collaborations

Personal information may be collected:
• directly from you
• through communications with you
• from authorised third parties connected to you
• from public or regulatory sources where permitted by law

4. How We Use Your Personal Information
We may use your personal information for purposes including but not limited to:
1. responding to enquiries and communications
2. managing business relationships and engagements
3. administering products, services, or platforms operated by Soul Node
4. improving our operations, services, and systems
5. conducting analysis, reporting, and internal audits
6. compliance with legal, regulatory, and contractual obligations
7. governance, risk management, and internal controls
8. security, fraud prevention, and misuse detection
We will seek your consent where required by law before using your personal information for any purpose outside this Privacy Notice.

5. Disclosure of Personal Information
We may disclose your personal information, where necessary, to:
• directors, officers, and authorised personnel of Soul Node
• professional advisers such as auditors, lawyers, or consultants
• service providers, contractors, or technology partners engaged by Soul Node
• regulatory or governmental authorities where required by law
• third parties where disclosure is authorised by you or permitted by law

All disclosures are subject to appropriate confidentiality and security controls.

6. Security of Personal Information
Soul Node treats personal information as a valuable asset and implements appropriate technical and organisational security measures to protect it against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to authorised personnel only and managed in accordance with the Information Security & Data Protection Policy under the Soul Node Integrated Management System.

7. Retention of Personal Information
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, contractual obligations, or internal governance requirements.

Once no longer required, personal information is securely deleted or destroyed.

8. Incomplete or Inaccurate Information
Where indicated, it may be mandatory to provide certain personal information. Failure to do so may result in our inability to process requests, provide services, or continue engagements.
You are responsible for ensuring that personal information provided to us is accurate, complete, and up to date.

9. Your Rights to Access and Correct Personal Information
You may request to:
• access your personal information held by Soul Node
• correct or update inaccurate or incomplete information

Requests may be subject to verification and applicable processing requirements. We will respond within a reasonable timeframe in accordance with applicable laws.

10. Enquiries or Complaints
If you have any questions, concerns, or complaints regarding this Privacy Notice or how your personal information is handled, you may contact:
Designated Contact: Privacy Officer

Email: contact@soulnode.my

11. Revisions to This Privacy Notice
Soul Node reserves the right to revise this Privacy Notice from time to time.

The most current version will be published on our website. Continued use of our website, services, or platforms constitutes acceptance of the revised Privacy Notice.